Clear rules for tickets, trips, group reservations, private events, cancellations and schedule changes.
This policy applies to 1ANE ticketed events, casino tours, transportation-based experiences, group reservations and private-event bookings unless a specific event or written agreement states different terms.
A booking is not confirmed until the required payment or deposit is successfully received and confirmation is issued. Availability may change until checkout is completed.
Refund eligibility, cancellation deadlines and any nonrefundable amounts should be disclosed on the applicable event listing or booking agreement before purchase. Event-specific terms control when they differ from this general policy.
Where permitted, ticket transfers or guest-name changes may be subject to deadlines, verification requirements or administrative restrictions. Some tickets or reservations may be nontransferable.
Guests who do not arrive by required check-in or departure times may forfeit their reservation. Transportation schedules cannot be guaranteed to wait for late guests.
Coach capacity, pickup locations, departure times and return instructions will be stated for each trip. Private groups may request a full 48-person coach or multiple coaches, subject to availability and written booking terms.
Hotel inclusions, room occupancy, check-in requirements, incidentals and cancellation terms should be disclosed for each overnight package. Hotels and other travel providers may impose separate rules.
Schedules, venues, destinations, performers, transportation or other details may change when reasonably necessary. The event-specific policy should state the remedy, if any, when 1ANE cancels, postpones or materially changes an experience.
Private events may require a signed agreement, deposit, payment schedule, final guest count and vendor deadlines. Custom expenses already committed to third parties may be nonrefundable where disclosed in the agreement.
Questions about a cancellation, transfer or booking should be submitted through the 1ANE Contact / Plan an Experience page with the event name, date and booking details.